In the next chapter, you can see what the feedback menu offers and how to learn from customer feedback. To support product questions and understand additional customer needs, Tango added Usersnap’s feedback widget to their website and web app. We believe these insights are fertilizers for our growth.” Annie Ng, Growth Tango “In our product’s early adopter stage, we needed a way to easily communicate with users who would have questions, issues, or feedback. While this is 100% celebration-worthy, Tango’s team was humble and focused on listening to the feedback from early stage users to improve product-market fit. Thousands of teams have captured workflows and shared knowledge with Tango. They quickly became popular when the freemium tool was launched on Chrome Web Store and gracefully took the spots for #1 Product of the Day, #1 Product of the Week, and #2 Product of the Month on Product Hunt in September 2021.

Tango is a browser extension that helps you create beautiful step-by-step guides with automatic screenshots and seamless documentation.

Today, Tango has secured $5.7 million in seed funding and has onboarded 15 team members that share the same mission and passion. Tango’s three founders, Ken Babcock, Dan Giovacchini, and Brian Shultz were frustrated by the absence of a solution to such a pervasive problem, so they built it! They dropped out of Harvard Business School to reinvent remote training and knowledge sharing. Companies lacked smart ways to share workflows, and training often consisted of time-consuming video presentations or poorly communicated emails. This was a challenge for many new hires and training managers. It all started with a passion for work excellenceĭuring the COVID-19 pandemic, workplace training became fully remote for many teams. Have you ever taken step-by-step screenshots to show a team member how to perform a task? If you find dragging screenshots onto a document and editing the images slightly pesky… you’ll be stoked to meet Tango. Rising-star Tango aces the game with early adopters

The value of customer feedback from early adopters to early majority.

Entering early majority in less than one year.

Don’t underestimate closing feedback loops.

Why visual communication in customer support was essential.

How to manage questions from early adopters?.

Supporting early adopters with Usersnap.

Tango google chrome extension